Frequently Asked Questions

Can I buy Ganz products online?

Ganz is wholesale distributor selling directly to retailers. Our collections are exclusively available through a network of retailers across North America.

Please fill out our Inquiry Form to find your nearest retailer.

Can I obtain a catalog or price list?

We feel our customers are best served with the individual attention and up-to-date information offered by our sales representatives. For this reason, our wholesale catalogs are not available for distribution. Retailers, have a sales rep contact you - click here.

I'm interested in becoming a Ganz retailer. Where do I start?

We'd love to hear from you! Simply complete the Sales Representative Contact Form or, see our contact information for showroom locations.

Where can I buy Ganz merchandise?

We can quickly locate a retailer near you. Fill out our Inquiry Form with your questions.

Can I replace a favorite item?

We continually change and expand our extensive collections and don't keep older styles in inventory for long. Fill out our Inquiry Form and a Customer Service representative will be happy to check to see if the item is still available. We may be able to suggest similar or complementary pieces to an older collection, or tell you of the newest additions to a line.

Are Ganz products safe for children?

All Ganz products are tested to meet specific North American safety guidelines. Our Baby Ganz line meets or exceeds the rigorous safety standards for the ages for which they are designed. We ask that you carefully read all product hangtags that outline age suitability and cautions.

How do I clean my plush toys?

Almost everything in our Baby Ganz collection is safely machine-washable on ‘gentle’ cycle. A few items, because of their design, should be surface-washed only and will say this on the product hangtags.

Most plush is surface-washable only. Here’s how to safely clean your plush:

  • Remove all bows and ribbons
  • Lightly sponge with warm water and gentle soap – do not use bleach.
  • Wrap in a large towel and squeeze gently to remove excess moisture.
  • Allow to air dry completely, then gently fluff and brush the fur.

Is GANZ a public company?

We are a privately held company.

To make an inquiry with Customer Service - fill out our Inquiry Form

To have a Sales Representative contact you - complete the Sales Representative Contact Form

 How do I create an online account?

If you’re a Ganz customer, you can create your online account using your ‘Ship To’ customer number (provided by GANZ) and your phone number. Please click here to checkout our video tutorial.

I forgot my password. How do I reset it?

Don’t worry if you’ve forgotten your password. Please go to the login page and click on ‘forgot your password’ link. Enter your email and click on the RESET PASSWORD button. We will email you a link to reset your password.

I didn’t receive an order confirmation email. What should I do?

Sorry to hear you didn’t receive the order confirmation email. Please check your junk/spam folder. You can also contact our customer service team and they will be happy to resend your confirmation email.

How can I check the status of my order?

You can login with your online account and visit ‘My Dashboard’ to check the status of your orders. Your last 5 recent orders are listed on the dashboard. To see all your orders, click on ‘VIEW ALL ORDERS’ button.

I am unable to add items to cart. I only see the ADD TO PDF option. What should I do?

It appears that you may have registered with your ‘Bill To’ customer number. You can re-register again with your ‘Ship To’ customer number. This account will allow you to add items to cart and shop online. You can also contact our customer service team to resolve this issue.

How do I pay my invoices?

You can login with your online account and click on RETAILER SERVICES link in the left navigation to access and pay your invoices.

How do I change my address?

You can contact your customer service team and they will be happy to update this for you.