Our Response to COVID-19

UPDATED: April 6th 2020

Dear Valued Partner,
As we promised, we are updating you regarding our status and decisions as we continue to face the enormous challenges of the COVID-19 pandemic.
Like you, our first priority is always the health and safety of our families, our employees, our customers and communities. Our governments are relying on the cooperation and support of businesses across both nations to help everyone weather the storm, and we are doing our part.

Your Orders

We are in this fight together, with the common goal of reducing the spread of the virus and the resultant pressures on frontline healthcare workers. This means Ganz will continue to suspend all shipping until further notice.
We know many of you have upcoming shipments, and we want to help you manage that. Let’s stay connected. We have a few great ways that we can share and support you while staying safe.

Website

We recently re-launched our ganz.com website, where you can look at catalogs, review your account, track shipments, view your order history and shop online. If you haven’t yet re-registered on the site, now’s the time. It’s fast and easy—2 steps and you’re done!

 

Sales Team

Your Ganz rep can host a remote Zoom meeting with you, to review products, build and place orders, and help you with your business. We are committed to your success and your safety. Give us a call and we’ll set up a meeting!

For Customer Support

Please call your sales rep or email our Customer Service team, and we’ll plan together. Our Customer Service support teams are already working remotely—and they’re providing the support and service that you need right now.

CUSTOMER SERVICE DEPARTMENT: customerservice@ganz.com
CUSTOMER ACCOUNTS: custacct@ganz.com
ORDER PROCESSING DEPARTMENT: orderpro@ganz.com

We are always here for you
As you know, we’re celebrating our 70th anniversary this year. We’ve been through a lot over the decades, and we know that it’s family and friends that help us get through. Let’s keep our focus on keeping everyone safe. We really are all in this together.

 

Resources for Retailers Impacted by COVID-19

 
SBA: Small Business Guidance & Loan Resources

US Small Business Administration has a comprehensive resource center for small businesses affected by the COVID-19 pandemic.

Click on the link below for more information.

https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

 
CDC - Resources for Businesses and Employers

Center for Disease Control has provided resources for businesses to plan, prepare, and respond to the COVID-19 pandemic. 

Click on the link below for more information.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html